Following your consultation / enquiry, your quote is valid for 6 months, paying your initial payment (see below) secures this price & prevents any further price increases, except in exceptional circumstances beyond our control e.g. exceptional fuel price increases etc. All prices include FREE delivery in Thanet. Other areas will incur a fuel fee.
A non-refundable deposit is required in order to secure the comission of your cake and chosen date with Bun in the Oven Cakery. For orders under £40 or with less than 2 weeks notice, will require payment in full upon ordering.
Save The Date
If you wish to secure the date, without yet having a cake design and final price, a £30 payment can be made. The design and final price will be agreed at least 3 weeks before the wedding date. Once a full quotation has been received and agreed on, the remainder of the 30% non-refundable deposit is then due. Full payment will then be due no later than 24hrs before the wedding date.
Payment should be made by bank transfer, PayPal or in cash. Details will be provided upon booking.
Please email us with confirmation of transfer in order to prompt acknowledgement of the payment, and a receipt will be sent.
Final payment for your cake is required no later than 24hrs before the day of delivery.
If your deposit is not paid within 2 months of quoting then we reserve the right to cancel any previous arrangements. If full payment is not received and cleared in our account before the event then the order will not be released.
If cancellation of the event takes places we reserve the right to retain your deposit.
Cancellation must be made in writing (by letter or email) to Bun In The Oven Cakery and will only be deemed to take effect from the date your letter/email is received at our premises.
If the event is postponed for any reason we will endeavour to transfer your order providing the date is suitable for both parties, otherwise it shall be treated as a cancellation.
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.
Alterations & Changes
It is your responsibility to read & check the quote thoroughly; any amendments should be made in writing. If requested, we will endeavour to adjust the design where possible, but sometimes this is not
possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design.
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.
Cakes are produced on the assumption that you have the right or permission to use the images you ask for.
You have our permission to take photos of our cakes and post them on social media however images of cakes made by Bun In the Oven Cakery may not be used for commercial purposes.
Chocolate and buttercream.
We recommend extreme caution if you are considering a cake decorated with chocolate or buttercream for a
summer wedding (May-September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environmental / venue temperature. We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.
Allergies & Special Dietary Requirements
Please discuss with us if any of your guests have special dietary requirements. Cakes can be made gluten free / lactose free/ egg free / alcohol free / without nuts by request.
Please be aware that although these ingredients can be removed from the cakes, they are still used in our kitchens so we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive. Please feel free to ask to see my allergen lists.
Most cakes contain small proportions of inedible items, it is the clients responsibility to ensure these are removed by your caterer/guests before consumption e.g. support dowels in tiered cakes, ribbon, wires in sugar flowers.
Delivery is free within Thanet and there will be a charge for further distances. The delivery charge is calculated on a mileage and time basis.
If you choose delivery, it is our intention that your cake will be delivered in perfect condition
prior to the start of your reception. However we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake is delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony & reception time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.
We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave.
If you chose to collect the cake, we will not be held liable for any damage to the cake once it
has left our premises. Tiered cakes are most at risk during transport, so please seek our advice on how to transport it, and we highly recommend you check your wedding insurance covers cake damage.
Cake Set up
It is the clients’ responsibility to ensure arrangements are made for the cake table, linen, cake
stand & knife, which should all be set- up prior to our arrival, (unless there is an agreement that we will liaise with the venue on your behalf). If any delay is incurred due to these not being set-up, we reserve the right to charge for any delay incurred (labour costs at £10 per hour, plus any compensation required to pay to other brides whose wedding cake delivery has been delayed as a result) or leave the cake with the event manager to assemble / move into position as appropriate. Please take extra care to ensure a stable cake table if you are having a marquee wedding, as surrounding floor boards can easily rock the cake once stood on.
Storage & Consumption
Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession.
If any damage is rendered to the cake after it has left our possession, then you can advise us and request a
repair, which will be costed accordingly, including transport costs if appropriate.
Best Before Date
Your cake is baked to ensure it is fresh for the date of your event. After this date, we advise sponge cakes are frozen as soon as possible to ensure its condition is maintained, otherwise, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months.
Once home, the cake should be wrapped in clingfilm to remove as much air as possible, then
stored in an airtight container before freezing for a maximum of 3 months. The cake should not be refrozen if defrosted, therefore it may be appropriate for you to cut it into convenient portion sizes before freezing, so that it can be defrosted on a per portion basis.
Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake, so should only be used with extreme caution e.g. if hot weather is compromising the quality of a chocolate decorated cake.
If you have concerns about your cake, please notify us upon delivery / inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of the family / event manager as the designated point for the day, to help ensure all runs smoothly.
All other concerns should be made in writing, and evidence of the fault should be included. A
refund is only given if the uneaten cakes are returned, and are unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind.
In the unlikely event of late delivery (defined as delivery after the start of the wedding breakfast), the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays.
We pride ourselves on our personal yet professional service. Thank you for using our services